Since Grady first opened in 1892, we have continually reinvented ourselves to meet the region’s evolving medical needs.
In the 1890s, that meant providing the same quality of care for rich and poor, black and white. In the 1920s, it meant performing Georgia’s first open-heart surgery. In 2013, it meant creating the first neurological surgical suite within a dedicated stroke center to remove blood clots from the brains of stroke victims. Tomorrow, it will be something we can barely imagine.
You may know Grady as one of the nation’s best trauma centers. We save people who’ve been severely hurt in car accidents, industrial mishaps and other trauma incidents, 24/7. But there’s another side to us. The side that heals disease, cares for burns, corrects injuries, treats sniffles.
Our physicians, who are on the faculties of Emory and Morehouse medical schools, provide Grady patients with unparalleled care in specialties like cancer, urology, cardiology, neurology and chronic disease – as well as the more routine, like family medicine and senior care. And we provide this care at Grady Hospital and through 6 facilities inside and outside of the Perimeter.
Whatever the need, Grady fulfills it – even as we continue to raise the bar for medical care in the region. The world’s leading physicians come to Grady to practice here, teach here and save patients whose conditions are beyond the capabilities of other hospitals.
To continue setting the pace for medical care in the region, we’ve invested more than $350 million in the last six years to open new facilities, upgrade technology and launch state-of-the-art services.
But at Grady, we do more than save lives. We give our patients the chance to live them to the fullest.
Vision, Mission & Values
Grady Health System will become the leading public academic healthcare system in the US.
Grady Health System will become the leading public academic healthcare system in the United States.
Grady improves the health of the community by providing quality, comprehensive healthcare in a compassionate, culturally competent, ethical and fiscally responsible manner. Grady maintains its commitment to the underserved of Fulton and DeKalb counties, while also providing care for residents of metro Atlanta and Georgia. Grady leads through its clinical excellence, innovative research and progressive medical education and training.
- Excellence – Grady Health System strives for the highest quality in all that we do. The art and science of health require a commitment to lifelong learning and professionalism.
- Customer Service – Grady Health System is motivated by a sincere concern for the well-being of all people and we will strive to serve everyone with dignity, respect and compassion.
- Ethics – Grady Health System will maintain the highest ethical standards through its actions and decision.
- Teamwork – Grady Health System cultivates an environment of communication, respect, trust and collaboration.
- Commitment – Grady Health System is motivated by pride and dedication, determined to achieve goals of the organization and willing to give our best efforts at all times.
Improving quality of care is important to the physicians and staff at Grady.
Sharing our performance data on a regular basis is our way of demonstrating this commitment. Regulatory and Accrediting organizations have selected a standard set of “indicators” for our quality report card.
The following are examples of some quality and safety programs at Grady Health System that are a direct result of the collaboration of the healthcare team – leadership, staff, volunteers, and patients:
- Rapid Response Teams
Rapid Response Teams act as a support system to our nurses and physicians when they have a concern about a patient’s condition. Our goal is to save lives through early interventions.
- Fall Prevention Program
This program helps identify all adult patients at risk of falling. Patients are assessed upon admission and daily for a patient’s length of stay at the hospital.
- You Speak; We Listen Program
Our patients are active members of their healthcare team. We have developed a program designed to encourage patients and their families to “speak up” concerning all aspects of their healthcare experience.
- Hand Hygiene Campaign
We comply with current World Health Organization (WHO) hand hygiene guidelines. Grady expects all healthcare providers including physicians, nurses, and staff to clean their hands before and after every patient contact. We encourage patient and family involvement in ensuring hand hygiene compliance.
- Pressure Ulcer Prevention
Our goal is to eliminate pressure ulcers by preventing skin breakdown. Grady has a skin safety program to evaluate and treat patients in order to reduce the incidence of pressure ulcers.
What we report
Our quality report cards are issued for specific conditions or procedures and compare the quality of our outcomes against the established standards for the treatment of the condition or performance of the procedure.
You may also view quality data reports for Grady Health System through these third-party sites:
Results posted on these sites reflect a rolling 12-month average and may not accurately convey progress toward achieving our quality objectives. For this reason, we have provided our most current quarterly performance. This data has been collected as part of our submission requirements but may not yet be displayed on the sites referenced above.
Patient satisfaction measures our patients and families perception of the quality of care provided during their stay or visit.
We currently measure ten areas:
- The Admission Process
- The Comfort and Cleanliness of your Room
- The Quality and Service of your Meals
- The Care provided by Nurses
- Your Experience during Tests and Treatments
- Our Accommodations for your Visitors and Family
- The Care Provided by Physicians
- The Discharge Process
- Our Attention to your Personal Needs
- Your Overall Assessment of your experience with us
Grady has been working with Press Ganey since 2006 to measure and improve our patients’ satisfaction. Press Ganey is a consulting company that provides surveying and reporting services to more than 7,000 healthcare facilities in the United States. This partnership allows us to compare our patient satisfaction metrics to those of other healthcare providers in our area and nationwide.
Grady Health System strives to provide outstanding safety practices for our patients, their families, and our staff. We work closely with national and local regulatory agencies on all aspects of patient, medication, and environmental safety.
At Grady, education concerning these goals is ongoing and compliance is mandatory for all staff.
National Patient Safety Goals
- NPSG 1: Improve the Accuracy of Patient Identification
- NPSG 2: Improve the Effectiveness of Communication Among Caregivers
- NPSG 3: Improve the Safety of Using Medications
- NPSG 7: Reduce the Risk of Healthcare -Associated Infections
- NPSG 8: Accurately and Completely Reconcile Medications Across the Continuum of Care
- NPSG 9: Reduce the Risk of Patient Harm Resulting from Falls
- NPSG 13: Encourage the active involvement of patients and their families in the patient’s own care as a Patient Safety Strategy
- NSPG 15: The Organization Identifies Safety Risks Inherent in its Patient Population
- Universal Protocol (NPSG)
History & Timeline
For annual reports and Grady Leadership BIOS please visit our Newsroom page.
Grants to Green
Launched in 2008, Grants to Green gives nonprofits the opportunity to renovate or build healthier work places that are energy and water efficient and environmentally efficient and provides environmentally focused knowledge and funding to strengthen nonprofits in the Atlanta region. The founding partners of Grants to Green are The Community Foundation for Greater Atlanta (www.cfgreateratlanta.org) providing expertise in grantmaking, and Southface (www.southface.org) providing expertise in energy efficiency.