Grievance Policy and Complaints

Grady Health System regards its students with great pride and satisfaction, realizing them to be among its most important assets.  The hospital shall always attempt to maintain and preserve a good training atmosphere, for each student is serving in an important position, working, and training for the overall goal of quality patient care.  There will be occasions when problems and complaints arise.  The hospital wants each student to be treated equally and justly.  The important thing is that these problems and complaints be discussed so that a solution can be reached.  Most problems can be solved, but if they are not discussed they usually become more serious.  It is the responsibility of everyone to help maintain a good and pleasant training situation.

The Schools of Radiation and Imaging Technologies have adopted the following procedure to handle student reported problems and complaints:

1. Any student who has a problem or complaint concerning his/her training or any other matter should take it up with one of the program Clinical Faculty within three (3) business days of the occurrence. (Radiography program only)
2. If the problem or complaint is not satisfactorily resolved by the clinical faculty within three (3) business days after the matter is presented to him or her, the student will make an appointment with the Training Coordinator who, in turn, will listen to the suggestion or complaint and attempt to work out a satisfactory solution.
3. If the matter is not satisfactorily settled by the Training Coordinator within three (3) business days after the matter is presented to him/her, the student will make an appointment with the Program Manager, who will investigate the matter and resolve it in a fair and equitable manner within three (3) business days.
4. If the dispute continues, the decision will be given to the Executive Faculty Committee for disposition according to the Due Process and Appeals mechanism. The Executive Faculty Committee will investigate the matter and resolve it in a fair and equitable manner within three (3) business days.
5. If a dispute continues, the decision will be submitted to the Vice President of Ancillary Services, for final disposition within three (3) business days. The decision of this individual will be final.

JRCERT Contact Information

If a complaint concerns the School being in suspect of substantial noncompliance with the Standards or not following established accreditation policies: Radiography and Radiation Therapy students have the right to seek counsel with the Joint Review Committee on Education in Radiologic Technology, 20 N. Wacker Drive, Suite 2850, Chicago, IL 60606, (312) 704-5300, [email protected], www.jrcert.org.