Billing & Insurance
Billing and Insurance
Grady provides the same quality of care to all patients – whether or not they have health insurance. However, all patients share some financial responsibility for that care.
As a valued Grady patient, we want you to know and understand your financial responsibility for your visit or hospital stay. It’s important to bring your insurance card with you to each visit. We can help you understand your benefits and any responsibility you may have for deductibles, co-insurance, or co-payment at the time of service.
Grady accepts private health insurance, Medicare, Medicaid and workers’ compensation. Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard, and American Express for payment.
If you have questions about your bill
A Grady Patient Financial Service team member can assist in addressing any questions you may have about your bill. If you want to discuss your bill, you may contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
Pay Your Bill Online
Grady offers you convenient, easy and secure access to pay your bill online.
You will need your statement to pay for EMS services or pay as a guest. If you don’t have a statement, or need assistance, please contact Patient Financial Services at (404) 616-2991 about any Grady facility bill or call (888) 214-6317 about your Grady EMS bill.
Insurance We Accept
Insurance plans Grady accepts:
Commercial Plans
- Aetna – all products – HMO, POS, PPO, Open Access, EPO
- Anthem Blue Cross Blue Shield – all products – HMO, POS, PPO, Open Access
- Anthem Hi Performance Network – HMO/POS
- Cigna – all products – HMO, POS, PPO, Open Access
- Cigna – Oscar
- First Health – PPO
- Humana – HMO, POS, PPO
- Kaiser – HMO, PPO
- Multiplan – PPO
- National Preferred Provider Network (NPPN) – PPO
- Premier Healthcare Solution (PHCS) – PPO
- United Healthcare
Marketplace Plans
- Ambetter from Peach State Health Plan
- Blue Cross Blue Shield of Georgia
- CareSource
- Cigna Connect
- Oscar
Medicare Advantage
- Aetna – HMO, PPO
- Allwell by Peach State WellCare – HMO, POS
- Anthem Blue Cross Blue Shield – HMO, PPO
- Caresource – Dual Special Needs Plan
- Cigna Health Springs
- Clear Springs Health (formerly Eon Health)
- Clover Health Plan
- Humana – PPO, HMO, Gold Plus HMO, and SNP
- Kaiser Medicare Advantage
- Sonder Health Plans
- United Healthcare
Medicaid/Georgia Family Plans
- Amerigroup Community Care
- CareSource
- Peach State Health Plan
Estimate Your Out-of-Pocket Costs
Knowing how much you’ll pay for medical care ahead of time can be a big help. At Grady, we’re committed to helping patients and their families make informed decisions about their care and to addressing financial questions before you receive a bill.
Use our online tool to calculate estimated out-of-pocket costs.
Financial Assistance Program
We recognize not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received Grady services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.
If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. To determine if you are eligible, please call (404) 616-1000 to schedule an appointment with a Financial Counselor. Your information will be evaluated for financial assistance.
If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.
- Financial Assistance Policy / Financial Assistance Policy – Spanish
- Financial Assistance Program Copays
- Plain Language Summary
- Financial Assistance Application Form (Financial Assistance Application Form – Spanish)
If you have questions about your bill, insurance, or financial assistance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
Standard List of Charges
View the list of our standard charges in a machine-readable format.
Some prices change frequently. We recommend contacting us at (404) 616-6923 for the most up-to-date price.
Please note that our standard charges rarely represent the amount a patient or an insurance company will pay for services.
To fully understand the amount you may owe after insurance payment, please contact your insurance company.
Frequently Asked Questions
View AllYou are responsible for paying any amount due in full at the time you come in for healthcare services. We accept most private health insurance, Medicare, Medicaid and workers’ compensation, please check with your provider. We will bill your insurance company for all covered services you receive. You will receive a bill for services not covered by your insurance company and you will be responsible for paying for these services.
Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard, and American Express for payment. A valid, government issued form of identification must accompany your check, traveler’s check, money order or credit card.
Payment plans can be arranged for patients who need additional time to make all necessary payments based on Grady’s financial assistance and payment guidelines. If you want to arrange a payment plan, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.
A Grady Patient Financial Service team member can assist in addressing any questions you may have about your bill. If you want to discuss your bill, you may contact Patient Financial Services at (404) 616-2991, during the hours of 8 a.m. to 4:30 p.m. We appreciate your commitment to resolving your bills.
As you anticipate clinic visits, tests, procedures or hospitalization, we want you to be aware of our various financial assistance programs in case you have concerns about paying for your medical care. All of our financial assistance programs have eligibility requirements. Grady Health System may discount some or your entire bill and/or help you make payment arrangements.
Yes, you may. Grady Health System has many providers that participate in your care. Therefore, a provider from Emory University School of Medicine or Morehouse School of Medicine may send separate bills for your care.
We will bill your insurance company first; your insurance company will pay according to your benefits. You may have a patient responsibility that includes non-covered charges, co-pays, deductibles, and coinsurance. Therefore, you will receive bills based on your benefits as determined by your insurance company.
We are committed to providing accessible, comprehensive health care in a compassionate, culturally competent, ethical, and fiscally responsible manner. In keeping with this goal, Grady has developed a variety of financial options aimed at addressing the needs of patients without insurance coverage.
If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.
If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so that you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.
If you receive treatment as a result of an automobile accident, we must confirm this information with the automobile insurance to bill your claim. We also will collect information about your commercial insurance at the same time in case the automobile insurance denies your claim.
Charges for hospital services incurred as a result of a verified work-related injury will be treated as a workers’ compensation. However, as the patient you complete the information with your employer and assure your workers’ compensation claim is approved. In case your worker’s compensation claim is denied, we will also request you provide us with your medical insurance information.
A Financial Counselor will evaluate your financial status to determine if you are eligible for a reduction on the amount you owe. In order to determine if you qualify for Financial Assistance, please bring the following documents:
- Personal Identification (driver’s license, State of Georgia identification card, etc.)
- Medicare Card (if applicable)
- Visa or Resident Alien Card (if applicable)
- Proof of Residency (lease contract, utility bills, rent receipt, food stamps, voter registration card, etc.)
- Proof of Income (current pay check stub, Social Security Administration letter, unemployment claim, etc.)
- Proof of Number of Dependents (most recent tax return, dependents’ birth certificates, etc.)
A Financial Counselor can help address any questions you have about eligibility requirements and required documentation. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.